---
title: "Support"
description: "Get help with PiRouter: email support, documentation, and answers to common integration questions."
canonical: https://pirouter.ai/support
last-updated: 2026-08-24
---

# Support

> Get help with PiRouter: email support, documentation, and answers to common integration questions.

Check the FAQ below first. If the answer is not there, email us — we read every message.

### Email support

Product questions, bug reports, and feedback. Replies within 24 hours on business days.

### Documentation

Integration guides, API reference, and sample code for all three protocols.

### Enterprise

SSO, custom SLAs, and procurement. Tell us your team size and use case.

## FAQ

### How do I integrate? How much code changes?

Keep your existing OpenAI / Anthropic / Gemini SDK. Point the base URL at api.pirouter.ai, swap in your PiRouter API key, and leave the rest of your code alone.

### Which models are supported?

Only models that pass our evaluation make the list. See the model catalog for the full lineup — it updates as evaluations evolve.

### Are there rate limits? Can they be raised?

Rate limits are configured per API key, with default rpm quotas per plan. Need more? Email us with your use case.

### How do I debug a failed request?

Every response carries a request id. Send the request id, timestamp, and symptoms to support — we trace it through the call chain.

### Is my data safe?

Inference content is forwarded only — never written to disk, never used for training. See the Data Retention page for the facts and the Privacy Policy for the commitments.

---

HTML version: https://pirouter.ai/support · Machine-readable index: https://pirouter.ai/llms.txt